At Tung Gallery, we aim to provide a secure and seamless payment experience for all our customers. Below are the details of our payment policy to ensure clarity and transparency.

Accepted Payment Methods

Credit and debit cards: Visa, Mastercard, American Express, Discover, UnionPay

Digital Payments: We support payments via Apple Pay, Google Pay, PayPal and Shop Pay for added convenience.

Other Payment Methods: FPS, Bancontact and iDEAL (depending on your region) and other payment options may be available upon requested. 

Security

Secure Transactions: All payments are processed through secure, encrypted payment gateways to protect your personal and financial information.

Our payment gateway is highly secure with multiple layers of protection. We implement industry-leading security practices including encryption, firewalls, and regular security audits. Our platform undergoes SOC 1 and SOC 2 compliance audits every 6 months with rigorous independent evaluations to ensure security controls effectively protect your data.

Data Privacy: We do not store your payment details. All transactions are handled by trusted third-party payment processors compliant with industry standards (e.g., PCI DSS).

Payment Issues

Declined Payments: If your payment is declined, please verify your payment details and ensure sufficient funds or credit. Contact your payment provider for further assistance, or reach out to us at info@tung-gallery.com for support.

Fraud Prevention: We may contact you to verify your order if we detect any suspicious activity to protect both you and Tung Gallery.

Refunds

Refund Eligibility: Refunds are processed in accordance with our Return & Refund Policy.

付款政策

在東畫廊Tung Gallery，我們致力於為所有顧客提供安全流暢的付款體驗。以下是我們的支付政策詳情，確保清晰透明。

接受的付款方式

信用卡與金融卡：Visa、Mastercard、American Express、Discover、銀聯。

電子支付：我們支援透過Apple Pay、Google Pay、PayPal和Shop Pay付款，以提升便利性。

其他付款方式：FPS、Bancontact和iDEAL（取決於您所在的地區），如有需要，我們也可能提供其他付款方式。

安全

安全交易：所有付款均透過安全加密的支付網關處理，以保護您的個人和財務資訊。

我們的支付網關高度安全，擁有多層保護。我們採用業界領先的安全措施，包括加密、防火牆和定期安全審核。我們的平台每6個月接受一次SOC 1和SOC 2合規性審核，並進行嚴格的獨立評估，以確保安全控制措施能夠有效保護您的資料。

資料隱私：我們不會儲存您的付款資訊。所有交易均由符合行業標準（例如 PCI DSS）的可靠第三方支付處理商處理。

付款問題

付款被拒：如果您的付款被拒，請驗證您的付款詳情並確保帳戶餘額充足。請聯絡您的支付服務提供者以取得進一步協助，或發送電子郵件至 info@tung-gallery.com 與我們聯絡尋求支援。

防詐騙：如果我們發現任何可疑活動，我們可能會與您聯繫以驗證您的訂單，以保護您和東畫廊 Tung Gallery 的權益。

退款

退款資格：退款將根據我們的退貨和退款政策進行處理。